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Services

Our services for becoming a forerunner is service business.

 

Our services are built to support you in becoming a forerunner is service business regardless of what stage of the transformation you are in. We'll help you identify future trends, implementing strategy, designing services and build communities. Nevertheless, building an exceptional customer experience alone is not sufficient. It must be done with a through a viable business model. This is business design.

Foresight Lab

How do I build a forerunners service business in the future?

In order to break away from opinions and be a forerunner in customer understanding you must systematically be able to identify future phenomena before competitors.

Together we’ll define the future phenomena that affect the service business of your company. As a result you will be able to apply strategic foresight to the operational environment of your company and receive a concrete development roadmap for your service business.

What is Foresight Lab?

Foresight Lab is a business development service that helps your company make forerunners choices in a fast-pace operational environment.

What does our service offer?

  •  A description of phenomena and strategic choices

  • Future scenarios and strategic KPI’s

  • A concrete roadmap for developing your service business

Growth Lab

How do I implement a service business strategy?

Strategic choices on their own are not sufficient. In order for them to come true the correct development areas and corresponding actions need to be identified and prioritized.

Together we’ll define which development areas help your company reach its’ strategic goals . The end result is a concrete roadmap and development plan for development of services business.

What is Growth Lab?

Growth Lab is a business development service that helps you identify new possibilities and areas of growth that correspond with your strategy.

What does our service offer?

  • A development portfolio based on strategic choices

  • Prioritization and KPI’s for development portfolio

  • A concrete roadmap for developing your service business

Design Lab

How do I improve the customer experience of service business?

Being a forerunner in service business requires excellent customer experience and a solid business model for all services.

Together we’ll design customer-centric services in an agile and collaborative manner with a strong business perspective. The end result is a portfolio of customer-loyalty enhancing services that are based on a validated revenue logic.

What is Design Lab?

Design lab is a business development service that helps your company answer changing customer needs and commit them to your services.

What does our service offer?

  • A prototype of the new service

  • A description of the business model

  • A roadmap for the development of the service

Community Lab

How do I build a forerunners community in service business?

In order to break away from competition and become the most intriguing community for your customer, you must provide your customers with the most interesting content.

Together we’ll define what the most intriguing community could be for your service business. The end result is a concrete community that supports the constant development of your service business and helps further commit customers

 

What is Community Lab?

Community Lab on yhteisöjen kehittämisen palvelu, joka parantaa yrityksesi kykyä rakentaa edelläkävijän yhteisöjä niin sisäisesti kuin ulkoisesti nopeasti muuttuvassa liiketoimintaympäristössä.

What does our service offer?

  • A concept of the future community and behavioral model

  • A service library for management model for the community

  • A roadmap for building the future community